Blog

Extending Engagement Beyond Events: Creating Private Social Communities

By February 25, 2016 January 31st, 2019 No Comments

Wasn’t it a great feeling to have staged yet another successful event and get the crowd talking about it throughout the day?

5412733912_46dd8e4b7b_o

The outcome was everything you wished for. It created a buzz in social media, talked about in radio and was the talk of the town. Kudos! A pat on your back for all the efforts you put in!

But what if we say you deserved more adulation than what you received ? That the recognition wasn’t meant for just a single day!

What if you could sustain that excitement and buzz all year long? What if you could continue that cherished engagement long after the event is over? ‘A wishful thinking!’ you would say, wouldn’t you?

‘No…it’s not!’.

Let’s start from where it all began!!

From the very event…from the very successful event YOU organized!

There was a great zeal among the audience to see, to hear, to network and familiarize. As self-evident as it may seem, networking remains one of the top reasons for people to attend events. Why not build on this desire to engage by giving them a platform that seamlessly bridges their online- offline interactions?

We believe that technology, when used the right way, can complement human interactions and behaviour. We live in a time where smart phones have become our identity. We carry it with us everywhere and stay connected on the go.

In spite of that, users won’t download an app or continue its use if they see no value in it. Therefore technology needs to be complemented with the right kind of content – one that is context aware, relevant and valuable. Social channels provide an open platform for people to express, but may not be the best place to have context relevant conversations within a heterogeneous group. Whatsapp comes close, but the type of content, group limitations, lack of analytics and moderation make it unsuitable as a medium for professional conversations.

If you want your attendees or event community to stay connected and continue the conversations, then consider the following imperatives.

Branding

When your event community wants to stay in touch, they do so under the umbrella of your brand. Therefore having an open forum such as a social channel does not meet the desired objective of having a safe, context relevant communication channel. White labelled mobile apps are a great option.

Content

Content is king. Or queen. It is important to have a variety of content to publish. Don’t just send short announcements. Try blogs. Newsletters. Polls. Surveys. Photos. Videos. Do not settle for less. Opt for content management systems that let you quickly adapt your content across social and mobile channels.

Interactivity

It would indeed be a dull affair if all the content were linear in tone and text. A lecture is the last thing your attendees would hope for in your event. Remember! People like to socialize. They want to hear and be heard. And in between these two acts they relieve their experience. So, choose a solution that lets your community create, share, like and promote content. Turn that passive consumer into a passionate brand ambassador.

Moderation

Yes, we can see that worried twitch in your forehead when you read about the “letting your community create content”. Trust us, in a forum with context relevant content and like-minded people, everyone feels accommodated and accepted. They feel at ease to contribute and share responsibly. That said, you need the flexibility to moderate/ tone down content if a situation arises. So gain access to your content board and stay in control.

Analytics

At any point of time, you need to be aware of the pulse of your community. Who is the most influential user ? Is there anyone who has minimal contribution? Are there people dropping out of the forum ? What are the trending topics of the day/week/month?. A good analytics dashboard helps you react to the trends, and improve on the already great engagement.

Don’t just create an event app – Create a community app. Start today. Explore our year long engagement & multi event solutions.
[sgmb id=1]

Gautam Singh

Author Gautam Singh

More posts by Gautam Singh