Today mobile phones are a 24×7 engagement channel. According to a study in 2013 by Frost & Sullivan, mobile apps increase attendee engagement by 33%. So why stop at using mobile as just an information and communication channel. It goes without saying, before an event your goal is to drive attendance, but do not Attendee Engagement forget your attendees once they get there ! Leverage the mobility of your attendees to connect and engage your event’s physical and digital ecosystem.
The critical aspect of engagement is to understand your audience before choosing the type of content and tools. The right combination creates a an active, productive & thrilled audience. In addition makes your event an unforgettable one that will keep attendees coming back for years to come.
A mobile event app is a great tool to trigger engagement. It can make attendees feel involved to start sharing their thoughts, ideas and experiences of your event. Here are our favorite features from our event apps we have used to increase engagement by over 50% across concerts, conferences, workshops, corporate annual meet and exhibitions.
An activity or news feed is the heart of your mobile app. It should curate and centralize everything that is going on at your event. It should be the launch pad for attendees to engage with other features in the event app. A buzzing activity feed creates an active channel for organizers to promote relevant information to the attendees. And attendees to post their content – comments, photos, opinions and much more. You can create a buzz about your event, long before your event has begun.
Push notifications allow you to send messages that pop up on on an attendee’s mobile device. Sending a notification is only half the job – it is important to have a notification strategy to make these messages specific, relevant and timely. We leverage latest mobile technology to transform text notifications be actionable and include images. Push notifications can further be made impactful by using attendee location (GPS) and proximity (via Bluetooth beacons). For example, you can send out travel information for attendees a day prior to the event and auto-check-in & welcome attendees when they arrive at event venue.
Photos & Videos
Pictures and videos are worth thousands of words – and people love clicking them. While attendees can share their photos within the event app, you can enhance their experience by using digital photo walls like Hashout. You can project LIVE moderated crowdsourced photos and videos, from your event app and your social feeds, on jumbotrons.
Gamify your event engagement by rewarding attendees for simple but valuable actions like providing feedback, ratings, re-tweets, profile updates or RSVP. In addition, you can create spontaneous contests like selfie contests, brand props contests or polls, quizzes and much more. Such engagement ensures attendees connect with your brand message long after the event is over. It can be even more rewarding if you can rope in your sponsors and exhibitors to giveaway goodies for the live contests and polls.
In almost all your events, attendees are looking to connect with – brand (speaker, sponsor), vendors (exhibitors) or each other. Use your mobile app to facilitate such connections with rich profiles. Rich profiles should include social handles, business contact details, marketing collateral, videos and much more. In return you show high ROI to your attendees, exhibitors and sponsors by capturing connects within the app. Empower your attendees to tell their own brand story – Of Course keeping privacy in mind !
Smartphones owned by your attendees continue to get smarter and more personalized. So do not miss out on smart & innovative features in your event mobile app. We would love to hear your take on it and what else can we do to re-invent event engagement. Meanwhile, stay tuned for updates to know how to make your next event smarter, captivating and engaging.
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