Mobile

In-APP Live Chat : A Feature Focus

By June 10, 2016 January 31st, 2019 No Comments

When someone is upset or needs help do you send them a Facebook ad or a promotional message?

Every person is different and a simple personal touch goes a long way to ensure a happy user. Live Chat feature is a powerful tool integrated into your mobile app for feedback & support. Think of it as a “Whatsapp” In-app messenger dedicated for your business.

Problem

In the mobile era, users like to engage in context, when they face a problem. If they have a question or suggestion they will not email you, let alone pick up a phone. They sulk, get annoyed and stop engaging with your brand or worse Tweet. Having an In app Live chat removes the friction for someone to initiate a conversation. It makes it easy for your consumers to interact with you and be personal.

LIVE Chat

Use Live Chat to enable feedback, support and marketing. Adding Live Chat to your app lets a user start a conversation with you. A new conversation is started an you(admin) will get a mobile notification. Tapping on that notification will take you to the chat screen where you can see the user’s message and respond immediately. With Live Chat on you can also initiate a conversation with any user. Simple isn’t it.

How our clients use LIVE Chat ?

At Events, attendees have used it to get travel details, communicate last minute change of plans and reach out to organisers when they run hindrance. Restaurants use it to take reservations from their customers. Hospitals use it to get in touch with their doctors. Brands have used it to send personalized offers for loyal customers. HR and Employee engagement use it to solicit suggestions.

Accordingly, Make it personal, mobile. and contextual.
Make them SMILE. Build your community.

 

About us

With Aidaio’s platform, you can focus on driving engagement and getting up close and personal with your audience. We have built a suite of features to create interaction and engagement. Contact us to know more.
Follow us @teamaidaio
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Gautam Singh

Author Gautam Singh

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